Frequently Asked Questions

US orders typically arrive within 2-5 business days. International shipping times vary by location but generally take 7-14 business days. Orders placed before 12 PM EST Monday-Friday ship the same day.

Yes! We offer free shipping on all US orders over $150. For international orders, please contact us before placing your order.

Yes, once your order ships, you will receive an email with tracking information. You can also track your order from your account dashboard.

Yes, we ship to most countries. Please note that international customers are responsible for any customs duties or import fees.

We accept cryptocurrency payments including Bitcoin (BTC), Solana (SOL), and USDC. We do not accept credit cards or PayPal due to restrictions on research chemical sales.

Traditional payment processors like PayPal and Stripe do not allow transactions for research chemicals. Cryptocurrency provides a secure, fast, and reliable payment method for our products.

At checkout, select Bitcoin as your payment method. You'll be redirected to our secure BTCPay checkout page where you can send payment from any Bitcoin wallet. Visit our How to Pay page for detailed instructions.

Select Solana at checkout and scan the QR code with your Solana wallet (Phantom, Solflare, etc.). You can pay with SOL or USDC. Solana transactions are instant!

All our products are lab-tested with 99% purity guaranteed. We provide certificates of analysis (COA) for our products upon request.

Lyophilized peptides should be stored in a cool, dry place away from direct sunlight. For long-term storage, keep them refrigerated or frozen. Once reconstituted, store in the refrigerator and use within 30 days.

Our products are sold strictly for laboratory research purposes. Research chemicals are legal to purchase for research in most jurisdictions. It is your responsibility to ensure compliance with local laws.

No. Our products are sold for research purposes only and we cannot provide dosing or usage instructions. We recommend consulting scientific literature for research protocols.

We accept returns of unopened products within 7 days of delivery. A 15% restocking fee applies. Opened products cannot be returned for safety and quality reasons.

If your order arrives damaged, please contact us within 7 days with photos of the damage. We will send a replacement at no additional cost.

Refunds are processed within 5-7 business days of receiving your return. Cryptocurrency refunds will be sent to the wallet address you provide.